Installation and Configuration: Axis

Important!

Prism Connect v.2.12.0 is compatible with 6.x, 8.x, and 9.x Axis camera firmware for the Prism software update.

However, all new installations must be made on cameras with the latest firmware version (9.x as of today).

Do not install Prism v.2.11.0 on a camera with firmware v.9.x - this won’t work.

For new installations, update camera firmware to v.9.x and install Prism 2.12.0.

If the camera runs firmware v.6.x or 8.x and has Prism v.2.11.0 installed, makes sure you first update prism to 2.12.0 and once this step is completed you can update the firmware to v.9.x.

Ensure you do not downgrade the firmware from 9.x to lower version on those cameras where Prism v.2.12.0 is installed as this will remove Prism software.

INTRODUCTION

The purpose of this installation guide is to explain all steps required in order to install Prism Bootstrap and Prism Connect on the newly installed Axis cameras.

It consists of the following sections:

1. Supported camera models

2. Installation and configuration of Prism Bootstrap and Prism Connect on Axis cameras

3. Field of View (FOV) adjustments of newly installed cameras

Important!

Please read this guide before proceeding with any installation or configuration of Prism Connect cameras. If you have any questions, please contact us at support@prism.com

Supported camera models:

Important!

Before You Start Prism Connect Installation Make Sure:

1. The camera is plugged into the local network using PoE switch/injector.

2. The PoE switch/injector should be powered on and plugged into a local router/switch.

3. The local network on which the camera resides must be able to communicate to the Internet and connect to the Prism cloud service (iapi.prismsl.net) over ports 80 and 443.

4. Micro SD card (minimum 32GB size) is installed.

5. The camera is updated to the 9.30.1 firmware version www.axis.com/support/firmware

6. Do not cover camera’s dome until final FOV (Field of View) alignment is performed (see Section 3).

Installation and Configuration of Prism Bootstrap and Prism Connect

Step 1. Get Prism’s Installation Token

Are you a new customer, an integrator, or just not sure if you have a Prism account? If so, just email support@prism.com to set up your account or recover your user information. When your account is created, you will also receive an installation token. If you already have a Prism customer account, just contact your Prism Account Manager or support@prism.com to get your installation token.

If you are Prism reseller partner, follow these steps to get your token:

   1. Sign into partner.prism.com

   2. On the Managed Accounts page, click “Generate” link on the line for the customer account for which you are installing the camera.

   3. Copy the installer token that is created.

Step 2. Mount camera to the ceiling or wall and connect it to the network and power.

The installer will be required to perform a few modifications on the Axis cameras. Some additional tools might be necessary.

Write down MAC address of camera in order to locate camera’s IP address: LanScan (for OS X), Colasoft Mac Scanner (for Windows), Axis Camera Management or other similar tools can be used to locate camera. If DHCP server is enabled, it should locate camera automatically and the device can be found by MAC address. If the DHCP server is disabled, then you must set your computer’s IP address to a free address in the range 192.168.0.1 to 192.168.0.254 (do not use 192.168.0.90 as this is the default address of your Axis camera).

Once camera is located, access it using web browser. Default credentials for Axis device are root/pass.

Step 3. You will be asked to update the password and complete an initial setup: configure capture mode and power line frequency. When creating login, uncheck “Share data with developers” checkbox:

Step 4. Depending on IT requirements configure camera’s network settings: set IP address, DNS and NTP server, Date and Time:

 

Step 5. Enable SSH. Under System properties go to Plain Config, find Network settings group. Scroll down the page and find SSH settings. Check SSH Enabled checkbox and save changes:

Step 6. Format SD card to ext4 file system. Under System properties go to Storage settings and Format:

Step 7. Go to "Image" tab and make sure that WDR is disabled:

 

Step 8. Download Prism Bootstrap installation file from app.prism.com Downloads page:

Step 9. To install Prism go to the Apps tab on Axis camera and press + Add

 

Press Browse and select Bootstrap file (.eap) you downloaded from app.prism.com then click Install:

Step 10. Verify Prism Bootstrap was installed: a new PrismConnect application will appear under Apps.

Step 11. When in PrismConnect application page click Open:

Step 12. Install and authenticate Prism Connect. Enter the token you received from Prism in order to authenticate Prism camera. It will go through the following stages: Download, Optimize, Authenticate, and Create a new device in Prism App.

Step 13. If Prism was successfully installed you will get the confirmation page as following:

If required, update Proxy settings: enter proxy IP address (IPv4 only) + port number and press Update.

In app.prism.com a new camera will appear:

Important!

The camera will initially appear as a black box. After being enabled for approximately 30 minutes, the camera will generate a background image and its information will update on the Settings page. Do not make any configurations during this time.

   • Configure any desired lenses and advanced analytics.

   • Close the Settings interface and view the camera on the Cameras page.

   • If you do not see any output from the new camera, ensure that the camera is still powered up and verify the required outbound Internet connectivity.

Final Field of View (FOV) Alignment

Once the software configuration is completed and the device is mounted, adjust the camera view by rotating the lens’ head on the new camera and checking its view in the Prism Application or camera’s live view page.

Please note: it can take up to 2 minutes for the new image to show up in the Prism Application. Prism’s support representative can assist you with the FOV (Field of View) alignment process via remote access application TeamViewer.

When the FOV tuning is complete, attach camera’s dome and you’re all set!

Troubleshooting

If you have any questions about this guide or need help during the process, please contact Prism at support@prism.com.