Please perform the following steps to fix offline Edge Based cameras
- Please ensure that all the cables are connected to the PoE-switch and the router correctly.
- Then reboot the PoE-switch (in order to do that, its power cable needs to be unplugged for 1 minute and then plugged back).
Please perform the following steps to fix offline Server Based cameras:
- Check that the server is powered and plugged in, and verify that there is no loss in connectivity for the store.
- Check that the Prism Connect Application is up and has “Running Normally” Status:
- Restarting the server and the PoE-switch may help resolve the issue as well (in order to do that power cables need to be unplugged for 1 minute and then plugged back).